Uttarakhand Right to Service Commission
The Uttarakhand Right to Service Commission, formed under URTS Act, ensures effective service delivery, recommends improvements, and investigates failures.
It operates with legal powers like a civil court, aiming to provide citizen-centric services that enhance governance accountability in the state.
Vision & Mission
- Vision: Ensuring Good Governance for Efficient and Timely Delivery of Citizen-Centric Services.
- Mission: Motivating citizens to demand Citizen-Centric Services as their Right, and making the delivery mechanism of the public services accountable and responsive to the people of the State.
The Commission
The Government of Uttarakhand in exercise of powers conferred by Section-12 and 13 of The Uttarakhand Right to Service Act (URTS Act), 2011 (Uttarakhand Act No. 20 of 2011) has constituted a Commission, comprising of the Chief Commissioner and two Commissioners.
A Notification No. 164/ XLIII(I)/ 14-20(01)/2014 dated 13 March 2014 was issued by the Suraj, Bhrastachaar Unmoolan & Janseva Section of the Uttarakhand Government.
The Commission is a body corporate with its office in Dehradun.
The Commission primarily has to ensure proper implementation of the URTS Act and make suggestions to the State Government for ensuring better delivery of services.
The Chief Commissioner is entrusted with the general superintendence and direction in conducting the commissioner’s affair.
Functions
Few important functions of the Commission as per Section-17 of the URTS Act, 2011 are:
- Entertain and dispose of Revisions.
- Take suo moto notice of failure to deliver services and refer such complaints for disposal.
- Recommend departmental action against personnel failing in delivering the requisite service(s).
- Recommend changes in delivery procedures to make them easier and more transparent.
- Recommend required additional notifications, and/or modify the existing ones, to the State Government.
- May suo moto initiate an inquiry on the matter arising out of the provisions in the URTS Act, 2011.
Powers
When inquiring into any matter, the Commission shall exercise powers as vested in a Civil Court while trying a suit under the Code of Civil Procedure, 1908.
The important powers entrusted to the Commission are:
- Summoning, enforcing the personal attendance, compelling for oral or written evidence on oath and producing documents or things.
- Inspection and discovery of documents.
- Receiving evidence on affidavits.
- Requisitioning any public records or copies.
- Issuing summons for examination of witnesses or documents.